Cancel or reschedule a booking
Go to Bookings in your account, select Manage on the booking, then Request reschedule or Cancel booking. Before you cancel, you'll see exactly how much you'll get back under the practitioner's cancellation policy. A reschedule request goes to the practitioner, and your session stays as it is until they accept.
- Find the booking
Open Bookings in your account and find the session under Upcoming.
- Select Manage
The booking's options open underneath it.
- To move it
Select Request reschedule, pick a new date and time, add a reason if you like, and select Send request. Your practitioner can accept it or suggest another time.
- To cancel it
Select Cancel booking. Check the refund shown, then confirm, or select Keep booking to leave it as it is.
How much you get back
- Standard policy: a full refund more than 48 hours before the session, half between 24 and 48 hours, and nothing within 24 hours.
- Strict policy: a full refund more than 7 days before, half between 3 and 7 days, and nothing within 3 days.
- Changed your mind? Cancel within an hour of booking for a full refund, as long as the session was more than 2 hours away when you booked. This works up to three times in 30 days.
- If the practitioner cancels or doesn't show up, you get a full refund.