Refund an organization sale
Owners, managers and billing managers can refund anything the organization sold. Open Sales in your organization menu, select Manage on the sale, choose the amount and add a reason, then confirm. The client is refunded to their original payment method and notified. Gift cards can't be refunded.
- Open Sales
Open Sales in your organization menu. Filter by Sessions, Bundles, Event tickets or Courses & retreats.
- Choose the sale
Select Manage on the sale you want to refund.
- Set the refund
Enter the amount and a reason the client will see. For tickets and course dates, Also cancel their place is ticked. For bundles, choose Unused sessions, Full refund or Custom amount.
- Confirm
Select Refund. The client is notified.