Answer messages and choose who can message you
New questions land in Messages, marked Enquiry. Your reply opens the conversation fully. In Communication settings you decide whether people can send one question before booking, message you freely, or not at all, and how many free enquiries each person gets.
- Reply
Open Messages and pick the conversation. Write your reply and press Enter to send, or Shift+Enter for a new line. Quick replies like Welcome and Availability save typing.
- Choose who can reach you
Select your profile picture, then Settings, and open the Communication tab. Pick One pre-booking question, Open messaging or No messaging, then Save.
- Set free enquiries
Under Enquiry limits, choose how many messages someone can send before booking and how often that resets. Anyone with an active booking can always message you.
The menu on each conversation lets you block, report, download or delete it.
When a client messages you and you haven't seen it for a few minutes, we email you their name, never the message. Turn this off in Settings, on the Notifications tab.
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