Cancel or decline a client's booking
Go to Bookings, select Details on the booking and choose Cancel booking. Add a reason if you like, then confirm. The client is told right away and gets a full refund. For a request you haven't accepted yet, select Decline instead; the client isn't charged.
- Open the booking
Go to Bookings and select Details on the booking you need to cancel.
- Cancel it
Select Cancel booking. You can add a reason for the client, then select Cancel booking again to confirm.
- Check it's done
The booking moves to the Cancelled tab, and the client gets an email.
Not accepted yet? Select Decline on the request, then Decline request. The client's card is never charged.
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